Privacy Policy Weltel Softphone

Privacy Policy for Weltel Softphone
Effective date: 1 April 2026
Weltel Softphone is a business communication application provided by Weltel for authorised users and supported customer deployments.

This Privacy Policy explains what information the app may process, how that information is used, and how users can contact us regarding privacy or support matters.
1. Who we are Weltel Softphone is provided by Weltel.
Contact details
Email: info@weltel.co.za
Website: www.weltel.co.za⁠

2. Information the app may process Depending on how the app is used and which permissions are granted, Weltel Softphone may process the following categories of information: Account and configuration information The app may process information needed to configure and operate SIP calling, such as: SIP username or extension SIP server or domain details related account configuration needed for registration and calling Contact information If the user grants contact permission, the app may access contact information on the device to support: contact search caller identification quick dial and messaging assistance Call-related information The app may process call-related information needed for normal app operation, such as: call history within the app registration and call status information call recording references where recording features are used technical event logs related to app calling functions Diagnostics and support information The app includes support and troubleshooting tools. When the user chooses to export a support package, the exported file may include: app diagnostic logs technical support information relevant to the app device-level app support information relevant to troubleshooting.

3. How information is used Information processed by Weltel Softphone is used only for legitimate app functions, including: SIP registration and VoIP calling inbound and outbound call handling contact lookup and caller assistance call history and related in-app communication records call recording features where enabled diagnostics, troubleshooting, and support.

4. Data sharing Weltel does not sell personal data. Information processed by the app is used for service delivery, support, troubleshooting, and authorised business communication functions. Information may be shared only where reasonably necessary to provide support, resolve technical issues, comply with legal obligations, or deliver authorised services.

5. Security Weltel uses reasonable technical and organisational measures to protect app-related data and configuration information. However, no system can guarantee absolute security in all circumstances.

6. User choices and control Users may choose whether to grant certain permissions, such as contact access, subject to how Android permission controls work and how those permissions affect app functionality. Users may also choose whether to export a support package for troubleshooting purposes.

7. Data retention Information is retained only for as long as reasonably necessary for app operation, troubleshooting, support, legal compliance, and legitimate business purposes.

8. Children Weltel Softphone is a business communication app and is not intended for children.

9. Changes to this policy This Privacy Policy may be updated from time to time. The latest version will be made available at the published policy URL.

10. Contact us If you have questions about this Privacy Policy or need support, please contact: Weltel Email: info@weltel.co.za Website: www.weltel.co.za⁠