Introducing Ainsley
Your conversations.
Your work.
Connected.
Meet Ainsley. An AI receptionist being built into WeltelSoftphone to help turn customer enquiries into a clear next step.
Windows service · Ainsley is in development
The intended workflow. Authorised staff remain in control and can take over from Ainsley.
Helpful from the first hello
Every enquiry deserves
a next step.
Ainsley is being prepared to help your team respond to incoming WhatsApp sales and support enquiries, capture the context and carry the request forward.
The right information.
Provide the relevant questionnaire or requested document, then ask for the customer’s email address to continue the conversation.
A request with a reference.
Record the reported problem in the connected Zammad service desk, reply with the ticket reference and arrange further communication by email.
A person stays in charge.
Authorised staff can review conversations, take over from Ainsley and manage the next action and outstanding follow-up.
Meet Ainsley
A conversation.
A clear next step.
A connected team.
The intended Windows workflow connects authorised WhatsApp Business accounts with the business’s support process. Each deployment uses its configured communication accounts and service-desk connection.
The customer starts.
An incoming sales or support enquiry begins the workflow.
Ainsley helps with the request.
Capture relevant context and provide an appropriate initial response.
The work is recorded.
Send the relevant questionnaire or document, or create a service ticket with a reference.
Follow-through continues.
Request the customer’s email address for further communication and manage the next action with the team.
The Weltel workspace
More than a softphone.
Calling, collaboration and everyday business tools in one Weltel workspace. Ainsley is being developed for the Windows version.
Calling & contacts
Business calling, contacts and PBX tools in the Weltel workspace.
Conversations
Team conversations that keep people connected between calls.
Mail & tasks
Email, assignments and the next action in your working day.
Office tools
Documents, quotations and everyday work alongside your communications.
Availability and supported integrations are confirmed with Weltel for each deployment. The Android version does not include Ainsley’s AI features.
Bring the conversation together
One Weltel workspace.
A clearer way to work.
Speak to the Weltel team about the Windows service and the right configuration for your business.